Reconnecting your Envoy-S or IQ Gateway via an Ethernet Cable

Steps for reconnecting your Gateway using an Ethernet cable connected to your internet router

Tom Rendle

Last Update vor einem Jahr

We've determined that your Gateway is directly connected to your home's Internet router using an Ethernet cable. Now let's walk through the process of fixing your Gateway's connection.

Follow these steps to get your Gateway back online:

1. Turn off your modem and router

2. If your Gateway is plugged into an outlet with a power plug, unplug it. If your Gateway does not have a power plug, turn off the Gateway circuit breaker. If you are unsure which circuit breaker is for the Gateway, please reach out to your installer or someone familiar with your home's electrical setup.

3. Turn on your modem and wait 30 seconds

4. Turn on your router and wait 30 seconds

5. Plug in the Gateway or close the Gateway circuit breaker. Wait for the boot sequence to complete. This will take about 2 minutes.

Check if the connection was successful

Does the top LED on your Gateway (next to the cloud icon) light up solid green like the image below?

If the top LED lights up solid green: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline. 

Why don't I see my production data even after my Gateway has been reconnected to the internet?

Don't worry if you don't see your production data or the top light of the Gateway is red, even after reconnecting it to the internet. It takes some time for the backed-up data to sync up with the Enphase Cloud. Typically, it takes about 1 hour for each day that your Gateway was offline. For example, if your Gateway was offline for 30 days your system should fully sync in about 30 hours.

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