Reconnecting your Envoy-S or IQ Gateway using a cellular connection
Now that we've determined that your Gateway is connected to the Internet via a cellular connection, let's walk through the steps to reset your Multi-Tech cellular modem and reconnect your Gateway to Enphase app.
Last Update 8 bulan yang lalu
Follow these steps to get your Gateway back online:
1. Locate your Multi-Tech cellular modem.
Your Multi-Tech cellular modem may be a standalone unit inside your home, but it is more likely mounted inside an enclosure like the Enphase AC Combiner box, along with your Gateway.
2. Unplug the USB cable from the cell modem. f your cellular modem is connected with a Y-cable, disconnect both USB connectors. (It does not matter which connector goes into which USB port.)
3. Power the Gateway off and then on by unplugging and re-plugging the power cord. If your Gateway does not have a power cord, you can power the Gateway off and on by flipping the Gateway's circuit breaker open and then closing again.
4. Confirm that the modem antenna is orientated vertically.
5. Reconnect the USB cable to the Gateway. This will power up the modem and cause it to join the (AT&T) cellular network.
Check if the connection was successful
Does the top LED on your Gateway, next to the cloud icon, light up solid green, like the image below?
If the top LED lights up solid green: Congratulations! You're back online. Your system now needs to re-sync, which can take anywhere from an hour to a few days depending on how long your system was offline.
Why don't I see my production data even after my Gateway has been reconnected to the internet?
Don't worry if you don't see your production data or the top light of the Gateway is red, even after reconnecting your Gateway back to the internet. It takes some time for the backed-up data to sync up with Enphase App. Typically it takes about 1 hour for each day of your Gateway being offline. For example, if your Gateway was offline for 30 days your system should fully sync up in about 30 hours.